🔄Flexible cancellation

FREE CANCELLATION UP TO 8 HOURS BEFORE If you cancel You can cancel, no questions asked, up to 8 hours before pickup time (Colombia time) and we refund 100% of what you paid. With less than 8 hours' notice, or if you do not show up, there is no refund: the vehicle and driver are already reserved for you. If your booking has two trips (for example, airport arrival and departure), each one is cancelled on its own, with the same 8-hour rule before its pickup. Changing the date You can change the date at no cost with the same 8 hours' notice, subject to availability and, for tours, to the site's opening days. If we cancel If for any reason we cannot provide the service, we refund 100% or offer you another date, your choice. Weather, closures and force majeure If the site or the road closes unexpectedly, the weather makes the trip impossible or there is a public-order situation, we refund 100% or change the date, at no cost. How you get your refund To the same payment method you used. We start it immediately; your bank or card may take up to 10 business days to show it. Your rights This policy does not limit your rights as a consumer (Law 1480 of 2011).